shelter directory

Click on the arrow below for a map of the building.

Staff is on hand to answer questions. Guests can pick up mail, diapers, ice bags, baby formula, milk, laundry detergent, cloth masks, and more.

7:00am – 9:00pm

Advocates assist with resources for housing, employment, clothing, and baby supplies. They are located on 2nd floor.

Advocates are available the following hours in rotating shifts.

Monday–Friday • 7:00am – 5:30pm

Breakfast • 7:45am – 8:45am
Lunch • 11:45am – 12:45pm
Dinner • 5pm – 6pm
Meals will not be served outside these times.

Hennepin County requires that everyone in your household remain in shelter every night. Guests do NOT need to go to the lobby for nightly check in. Curfew is 11 pm.

All Floors

Wednesdays • noon – 3:00pm

Housekeeping & Maintenance will enter and inspect for things in need of repair, verify rooms are clean (swept, mopped, no tape on walls or ceiling), safe (nothing hanging from sprinklers or water pipes), and ensure rooms are not attracting pests. Guests whose room fails inspection will have 24 hours to clean before the room is checked again.

Mops are available on 3rd floor at housekeeping. Trash is to be taken to main floor & emptied inside the trash room. Recyclables can also be deposited there (in the blue bin).

The TRC (Technology Resource Center) is available for guest use Monday–Friday. For the most up-to-date schedule, please see the signage on the TRC door.

The TRC is located on 2nd floor (room 224) by the Advocate offices. See any advocate with questions.

Infant, Toddler, and Preschool classrooms (ages 6 wks to 5 yrs)
Monday–Friday • 9:00am – 4:30pm
Infants: 1st floor
Toddlers & Preschoolers: 2nd floor

For information, to register, or get on a waitlist for our programs see Meredith (Office 230).

Summer Program
Rooms 213/214
Monday–Thursday • 10am – 3pm
Friday • 9:30am – 12:30pm

Questions? Please see Meredith in #230.

Work with the MPS Shelter Coordinators to get your children enrolled in the school of your choice or to assist in keeping them in their home school.

Room 125
Monday–Friday • 7:30am – 4pm
Takara & Carlos, MPS Shelter Coordinators

612.396.6157 (please call first)
Room 116

Clinic Hours:

Monday: 8am-Noon, 1pm-4pm
Tuesday: 8am–Noon, 1pm-4pm
Wednesday: 8am–Noon, 1pm-4pm, 5pm-8pm
Thursday: 8am–Noon, 1pm-4pm
Friday – Sunday: Closed

After hours:
612.348.5553

Guests may order shampoo, soap, toothpaste, and other toiletries by filling out Head-to-Toe Order Forms, which can be found in guest mailboxes on Fridays. Guests* who have turned in their orders to Front Desk staff by 3pm Sunday, will be able to pick up their items at the Front Desk on Monday after 1pm.

*To qualify for this service, guests must have completed their one-time “Meet & Greet” with Jocelyn. Ask at the Front Desk to schedule.

Guests may exchange bedding up to twice per week by stopping in at Housekeeping (3rd Floor, take the 1st left from elevators).

Linen Exchange
Tuesdays • 2:00-2:30 pm, 4:00pm – 4:30pm
Thursdays • 2:00pm – 2:30pm, 4:00pm – 4:30pm

Emergency Linen Exchange
For when a family member is ill or there’s been an accident. Pick up a form & bag at the Front Desk. Deliver to Housekeeping.

This program teaches financial literacy and empowerment through a 4-part Money on My Mind curriculum and 1-1 financial coaching.  Families also have the opportunity to save through our savings match program.

For more information, see Che Lia in Office 225.